Hosting Terms of Service

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TYPO3 Hosting Terms of Service

The following Terms and Conditions govern the performance of The TYPO3 Experts Hosting Services.

1 Services

1.1 The TYPO3 Experts shall render memory and computing capacity available, on a server operated by The TYPO3 Experts, for the storage of websites and for the operation of applications that can be utilised via the internet.

1.2 The TYPO3 Experts shall create, grant and maintain the connection between the server and the internet so that the data stored on the server can be transmitted to the calling computer without disruption and whenever required by external computers in the internet (clients) by means of the common internet protocols.

1.3 The TYPO3 Experts shall endeavour to render the data, stored by the contract partner in accordance with the Terms and Conditions of the agreement, available to the global public via the internet 24 hours a day, seven days a week. The TYPO3 Experts does not accept liability for successful access to the respective website, insofar as networks are used that are not exclusively operated by The TYPO3 Experts or its direct contractors including their interfaces to third-party networks.

1.4 The TYPO3 Experts shall schedule maintenance times for the optimisation and improvement of performance of the systems providing the services, which are, on principle, outside the usual business hours, generally on Sundays, and are only utilised as required. During these maintenance times The TYPO3 Experts may shut down its technical facilities as necessary and to a scope that is restricted to a minimum. The customer shall be informed of the execution of maintenance outside the above-mentioned maintenance times by e-mail in a timely manner.

1.5 The TYPO3 Experts shall endeavour to render the systems available via internet for at least 98% of the annual operating time (availability).

1.6 The TYPO3 Experts shall execute an automatic back-up of the stored data on a daily basis. The back-up copies shall in general be stored for a period of 10 days.

2 Supplementary Services

The TYPO3 Experts shall also offer the following supplementary premium services, on request:

2.1 Domain registration: on request, The TYPO3 Experts will register domain names on behalf of the customer with the respective issuing body. The customer authorises The TYPO3 Experts to issue all declarations or execute all activities necessary for registration of a domain with the respective issuing body, on behalf of the customer. The customer can only expect the actual assignment of the domain name once this has been confirmed by The TYPO3 Experts. The TYPO3 Experts shall not accept liability and provides no guarantee in respect of the assignment of the domain name orders. The customer shall indemnify The TYPO3 Experts against any third party claims in respect of the domain name selected.

2.2 Establishment of access statistics: The TYPO3 Experts shall draw up access statistics on the web server for the customer. For this purpose, the server log files are evaluated on a daily basis. Customers can call current and historic statistics for whatever period required via a protected website. The historic statistics are stored for a period of at least one year.

2.3 Spam protection: The TYPO3 Experts shall monitor the incoming e-mails of the customer and shall mark e-mails that most likely contain undesired advertising (so-called spam e-mails). The TYPO3 Experts shall attempt to mark the e-mails as reliably as possible (marking of as many spam e-mails as possible, if possible, no marking of desired e-mails).

3 Obligations of the Customer

3.1 The customer is responsible for maintaining its data on the server. The customer is given a password and the internet address to alter and update the data.

3.2 The customer is obliged not to disclose the login information to unauthorised third parties. Customers shall inform The TYPO3 Experts immediately if they obtain knowledge that unauthorised third parties are aware of the password. Unauthorised third parties are not such persons who utilise storage, which forms the subject matter of the agreement, with the knowledge and agreement of the customer.

3.3 Customers shall provide assurance that they do not enter any contents, which infringe legal regulations, third party personal rights and trademark rights or morality. Customers must in particular heed the data protection provisions to the benefit of the users.

3.4 In the event of an infringement of the above condition, customers are obliged to refrain from all further infringements, to compensate The TYPO3 Experts for the resultant or resulting loss and to indemnify and exempt The TYPO3 Experts from third party claims for damages and the reimbursement of expenses caused by the infringement. The exemption obligation also extends to the obligation to fully exempt The TYPO3 Experts from all legal defence costs (costs for courts, lawyers, etc.).

3.5 This does not affect The TYPO3 Experts’s right to take further measures, in particular to bar the contents and to issue an extraordinary notice of termination.

4 Temporary Bar

4.1 The TYPO3 Experts is entitled to disrupt the connection between the stored data and the internet, either indefinitely or on a temporary basis (barring of the system), if sufficient indications in respect of illegal contents of the stored data exist, in particular as the result of a warning by a supposed infringed party, unless this is obviously unfounded, or as the result of investigations by state authorities. The bar shall be restricted to the supposed infringing contents, if possible. The customer shall be informed of the bar and should be given the reason. The customer shall also be requested to remove the supposed illegal contents or to present their legality and prove it, if necessary. Pending decision by The TYPO3 Experts, the bar may or may not be removed when the suspicion has been invalidated.

4.2 If the customer operates programs on the rented storage space, which could negatively impact or, due to known security flaws, threaten the operating characteristics of the systems of The TYPO3 Experts or its agents, The TYPO3 Experts is entitled to immediately bar the offer of the customer. The bar shall, if possible, be restricted to the programs causing the negative impact. The customer shall be informed immediately of the bar and should be given reasons.

4.3 The TYPO3 Experts is further entitled to, both temporary and indefinitely, disrupt the connection between the stored data and the internet if the customer, on two successive occasions, defaults in paying the agreed fee or a significant part thereof. The TYPO3 Experts shall inform the customer that it intends to execute a bar at least 48 hours prior to actual execution. After payment of the arrears, The TYPO3 Experts shall immediately remove the bar.

4.4 Despite the bar of an offer for one of the above mentioned reasons, the customer is obliged to pay the agreed fee, even for the period where the bar applies.

5 Disruption of Availability, Other Defects

5.1 If disruptions of system availability occur, the customer shall inform The TYPO3 Experts of this immediately. The TYPO3 Experts shall attempt to remove the disruption of availability immediately.

5.2 In the event of long-term, substantial defects of storage, The TYPO3 Experts is entitled to remove the defects within a period of grace of 14 days granted by the customer. If a substantial defect cannot be removed within the period of grace, the contract partner can reduce the fee payable.

6 Additional Liability Provisions

6.1 The TYPO3 Experts is not responsible for the content of the customer’s saved data or the saved contents. The TYPO3 Experts also does not accept liability for damage suffered by the customer due to alterations of the saved data by the customer or other internet users.

6.2 In addition, The TYPO3 Experts is not liable for any damages caused by the circumvention of password protection and similar protection facilities through “hacking” on the server used by the customer. The TYPO3 Experts and the customer are both informed of the fact that a binding assurance regarding the security of these protection facilities is not possible due to the manifold opportunities of unauthorised third parties to influence the system in and via the internet.

7 Remuneration

7.1 The web hosting fees are payable by the customer in advance, at the beginning of the month or at the agreed, monthly or annual pay-day, following invoicing or through a direct and automated payment subscription.

7.2 The agreed flat rate comprises an individually agreed volume of storage and monthly data transfer volume. In the event that the agreed volumes are exceeded, the customer shall pay an additional fee. The TYPO3 Experts shall inform the customer that the volumes have been exceeded immediately after determining this, at the latest, however, when sending the next regular invoice. If such information is not provided, the obligation to pay the additional fee no longer applies.

8 Term

8.1 The agreement is concluded for an indefinite period.

8.2 The agreement can be terminated by both parties to the end of a month or the end of the 12-months period, depending on the agreed hosting term (monthly vs. annual). The notice of termination must be received by the respective recipient at least 32 days prior to the day that it should become effective. This does not affect the right of the contract partners to issue a termination for cause.